Customer Service Recovery Gone Awry
Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too common. Not long ago, I wrote about a hotel stay my wife and I experienced. At times it felt like a...
View ArticleAn apology can deliver better customer service
Here is your Daily Dose of Amazing Service: Apologize if the customer feels you or your company let them down. And here are some additional thoughts on this topic… An apology is a bridge-builder. It...
View ArticleAdobe does the right thing, apologizes for customer service problems
Too many companies brag about how customer-friendly they are. But that’s often all we experience. So it’s refreshing to see a big, well-known company being genuine with their customers. Adobe, the...
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Complete Guide to Handling Customer Complaints
Keep your customers happy and loyal by handling complaints like a pro. Complaining customers can seem like our worst nightmare, especially if they’re angry. But, if you handle them right, they can be...
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